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Shipping and Returns
Return and Refund Policy
 
Return & Refund Policy The products we offer are of the highest quality and packed with care. We are confident that you'll be satisfied with every item you purchase at KakaduImports.com. However, if for any reason you are not satisfied with your purchase, please contact us within 30 days for an RMA number by emailing merchantofaustralia@yahoo.com or call 800-331-8851. KakaduImports.com will pay shipping charges in the event the incorrect item was shipped. All other returned items must be in original and resalable condition to receive a refund. Returns must meet ALL applicable criteria:
A valid RMA numst be clearly marked on the box.
  1. Products must be returned in un-used condition and in their original packaging (hang tags, manufacturer's box, packaging paper, plastic bags, etc.) Please be sure to package well. Items showing any signs of wear such as removal of tags, finger prints, makeup stains, sweat stains, reshapping, etc., are not eligible for return or exchange
  2. To ensure a fast and accurate refund please be sure to include a note or copy of the sales receipt or invoice with your name, mailing address and the reason you are returning the item(s).
  3. Do not add additional packing material such as foam peanuts, they make a mess and we try our best to use Green shipping methods.
  4. The product will be inspected and a refund issued or exchange sent out within 1-2 weeks. If the returned item(s) do not comply with any of the criteria listed above, they will be shipped back to you at your own cost.
  5. Kakadu Imports does not cover the shipping cost unless the item delivered was damaged upon receipt or the wrong item was shipped. If this happens to be the case, please contact us within 1 week of the delivery date and provide an explanation of damage so that appropriate action may be taken.
  6. Mail by U.S. Postal Service or UPS to:
Kakadu Imports
8100 NE St Johns Rd., Ste E108
Vancouver, WA 98665
USA
Your refund will be processed according to your original payment method. Credit Card charges will be credited to the original Credit Card. PayPal payments will be refunded by PayPal Refund Payment. Checks will be refunded by mail.
7. For exchanges, place a new order on the website for the product you wish to receive. Return other item as above
for a refund.


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