1. Products must be returned in un-used condition and in their original packaging (hang tags, manufacturer's box, packaging paper, plastic bags, etc.) Please be sure to package well. Items showing any signs of wear such as removal of tags, finger prints, makeup stains, sweat stains, reshapping, etc., are not eligible for return or exchange
2. To ensure a fast and accurate refund please be sure to include a note or copy of the sales receipt or invoice with your name, mailing address and the reason you are returning the item(s).
3. Do not add additional packing material such as foam peanuts, they make a mess and we try our best to use Green shipping methods.
4. The product will be inspected and a refund issued or exchange sent out within 1-2 weeks. If the returned item(s) do not comply with any of the criteria listed above, they will be shipped back to you at your own cost.
5. Kakadu Imports does not cover the shipping cost unless the item delivered was damaged upon receipt or the wrong item was shipped. If this happens to be the case, please contact us within 1 week of the delivery date and provide an explanation of damage so that appropriate action may be taken.
6. Mail by U.S. Postal Service or UPS to:

Kakadu Imports

8100 NE St Johns Rd., Ste E108

Vancouver, WA 98665

USA